On the rare occasion you find you are not completely happy with your purchase, we will be eager to help rectify the situation. Please return items to us in their original, unused condition within 5 Calendar days of receipt.
Items should be returned in the original packaging and with a copy of any enclosed documentation or invoices. Subject to inspection, we will then issue a credit note, refund or exchange for a product of the same value (at our sole discretion) on receipt of the returned items, excluding the original delivery charge. Items will only be accepted for return, credit or exchange if they are received within 7 Calendar days of delivery. The item is your responsibility until it reaches us, therefore we highly recommend returning items via an insured and tracked service. Please note, delivery charges will not be refunded and we cannot cover the cost of return postage.
If an item is faulty
We pride ourselves on providing consistently high-quality products, however, we also understand that issues and accidents can happen, and appreciate the opportunity to rectify any faulty or damaged orders. Please notify us of the faulty item ASAP and within 5 Calendar days of receipt of the item. We will provide a full refund or replacement, including the original postage fee, for faulty items. We are required to inspect faulty items upon return before issuing a refund - please allow up to 10 working days for your refund to be processed.